FAQ
A few tips and reminders
1) We accept most credit cards (not AmEx).
Payment is due at the time of set up. Due to the number of returned checks, we no longer accept checks as a form of payment.
2) Please call our office if you have stairs or a tiered backyard, so we can discuss setup options.
3) We can set up on most surfaces.
But not rocks or sticker patches of any kind. If this type of topography is all you have, please rent "tarping 3 thick" under concessions and add-ons and/or tarp 3 thick before our delivery/setup. Please call us if you are unsure.
4) All inflatable units MUST be staked in the ground for safety.
If this is not possible, you will need to select jumper placement to be around secure items that we can tie off to, i.e. telephone poles, fence posts, etc. The unit must be secured on at least 3 corners. Sandbags are not safe for most setups and as a result, we do not use them.
5) We will call you the day before your event with a set up time.
We sometimes have to arrive very early to get all of the jumps out on time but we do not charge for the extra time.
6) Please call as early as possible if you need to cancel for weather or any other reason.
Once we've set up, we do not give refunds for any reason including weather.
7) If your event will be at a park, please tell us.
It affects our scheduling and your pricing. You will need to either provide electricity within 50' or rent a generator at your own expense.
We want your party to go as smoothly as possible. Please call if you have any questions. Thanks!
Contact Us
Office location
Killeen, TexasGive us a call
(254) 213-1638Send us an email
[email protected]Other website
bigbounce-inflatables.com/